Using consumer voices to help improve consumer protection

Do you know whether your customers understand the terms of their warranty or if they feel they have been treated fairly by your agents? Consumers are central to everything an off-grid solar company does, and by evaluating how well their interests are met companies are better placed to reach financial sustainability and ensure a positive impact in the world.

To complement the assessment framework, 60 Decibels, in partnership with GOGLA, has developed a new question set and approach to capture consumer voices and help companies and their investors better understand how consumers experience their off-grid solar product and service, and validate how the company is performing against the six Consumer Protection Principles.